Parties
Merchant
Company Name: All Seasons Lapland Oy
Company Address: Tokkatie 10, 99800 Ivalo, Finland
Company Phone Number: +358 40 5078449
Company Email Address: info@allseasonslapland.fi
Business ID (Y-tunnus): 3611831-8
Customer
The Customer agrees to comply with these terms as well as any merchant-specific conditions when purchasing products and services through the Internet services of All Seasons Lapland Oy.
Ordering
General Terms
Prices displayed in the online service include value-added tax (VAT).
We apply dynamic pricing to our accommodation units. Prices depend on the timing and vary on a monthly, weekly, and daily basis.
We sell products to individuals of legal age (adults) as well as corporate customers.
We reserve the right to change prices.
The Customer is responsible for the accuracy of the information they provide.
We reserve the right to change our delivery terms. The Customer must familiarize themselves with the terms and conditions currently in force before placing an order.
Booking Terms
These terms apply to products and services that can be rented and booked. Collectively, these are referred to as the "property" or "equipment".
Making a Booking
The Customer is responsible for reviewing the description, instructions, and booking terms of the reserved property/properties.
A booking made by the Customer becomes binding once an order/payment confirmation has been sent to the email address provided by the Customer.
The Customer pays for the booking in accordance with their chosen payment method, adhering to the terms applicable to that payment method.
The booking system sends an order/payment confirmation to the email address provided by the Customer.
The Merchant is not liable for an unsuccessful booking. In such cases, the Customer must contact the Merchant without delay to rectify the situation.
The Merchant does not guarantee that the property remains available in this situation.
If the property is no longer available, the money will be refunded or, if possible, an alternative property will be offered.
Cancellations and Changes
The cancellation date is the day on which the Merchant receives notification of the cancellation.
The Customer is responsible for ensuring that the cancellation is sent sufficiently in advance.
If the Customer cancels their booking:
When the cancellation is made no later than 7 days before the start of the activity, an administrative fee of 25 € per person will be charged.
No refund will be issued if the cancellation is made less than 7 days before the start of the reservation or if the Customer does not show up.
For properties booked using a discount code, the full rental price will always be charged regardless of the time of cancellation.
At the Customer's request, a booking may be transferred under the following conditions:
A transfer can only be made once, if it is possible to organise at another time.
It is not possible to change the property during a transfer.
The transfer must take place at least 3 days before the start of the original booking.
If a transferred booking is canceled, the full rental price will always be charged regardless of the cancellation date.
Merchant's Right to Cancel a Booking
In the event of a force majeure situation, the Merchant may terminate the agreement. The customer will be notified of the termination without delay.
In such cases, the Customer has the right to receive a full refund of the rent paid.
No compensation will be paid for any expenses incurred by the Customer due to an agreement terminated because of a force majeure event.
Special Terms Regarding Rental Equipment
The Customer must familiarize themselves with the safety and usage instructions of the equipment. The equipment must be used carefully and only for its intended, standard use. The renter agrees to perform a safety check during the rental period. Rental equipment may not be taken out of the country, nor may it be sub-rented. Rental equipment may only be used to the extent permitted by the terms and only in locations suitable for the user's skill level and competence. The Customer always uses all equipment and accessories at their own risk.
Regarding water sports equipment (e.g., canoes, kayaks, SUP boards, and rowing boats), the Customer certifies that they can swim and possess prior experience in using the equipment in question.
The Customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as it was when handed over. The renter must immediately notify the letter if the return is delayed. The letter has the right to charge a rental rate increased by 30% for the overdue period, unless otherwise agreed separately.
The Customer is obliged to compensate for damages and costs caused to the rental equipment during the rental period due to negligent or incorrect handling and deficient maintenance. The Customer is obliged to compensate for equipment destroyed or lost during the rental period at its new replacement value. The Customer is responsible for compliance with transport, safety, and other regulations. The Customer is obliged to immediately report all defects appearing in the equipment to the letter.
The lessor is responsible for repairs resulting from normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages caused to the renter by the use or breakdown of the equipment. The lessor does not commit to delivering new equipment to replace a broken rental item, nor to compensating for indirect or direct costs caused by the interruption of work.
Compensation for Damages
The Customer is obliged to compensate the Merchant for any damage they have caused to equipment or clothes.
The Merchant does not compensate for any inconvenience or expenses caused to the Customer by natural conditions, such as insects, animals, bad road conditions, or unexpected weather variations.
Complaints
Any complaints must always be made as quickly as possible after the issue arises.
If a satisfactory solution cannot be reached or if it involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the activity.
The Merchant aims to process the complaint as quickly as possible, but no later than within one month.
If the Customer and the Merchant do not reach an agreement, the Customer may submit the dispute to the Consumer Disputes Board (Kuluttajariitalautakunta) for consideration.